News

  CARM Client Portal The CARM Client Port [“CCP”] is the central feature of the CARM project, which, once fully functional, will become the main communications interface between the CBSA and trade chain partners. Through the portal, users will have online self-service access to manage their customs transactions, including electronic submission of corrections and adjustments, applying for classification rulings, and the accounting and payment of any applicable duties, taxes and fees on their imported goods. All trade chain partners that conduct business with the CBSA will be required to register their business on the CCP before Release 2 in Spring…

CBSA’s CARM Release 1 is now live for Importers and can be accessed from the CARM Client Portal. We highly encourage you to register as an Importer as soon as possible and become familiar with the tools currently available. Note that we will be reaching out to you via the Portal in about 5-10 business days with a request to form a business relationship, which is where you can delegate authority to us as your customs broker. If you have any questions or do not receive our request, please contact your Account Manager or email us here. CBSA has released…

CBSA have added additional importer English webinars as the other importer sessions are near capacity! Audience Language Date / Time Registration Link Importers English Tuesday, May 18, 2021 3:00pm-4:30pm EST Register Importers English Thursday, May 20, 2021 10:00am-11:30am EST Register A reminder that you can continue to access important CARM Release 1 support materials on the CARM Google Drive.

The Canada Border Services Agency’s (CBSA) Assessment and Revenue Management (CARM) is launching a survey to assess the preferred channels of communication and type of information the trade community would like to receive in preparation for the deployment of CARM. The information received from this survey will allow the project to tailor future communications in support of the transition to CARM. Please note that this survey is anonymous, voluntary and confidential. The information is protected in accordance with the Privacy Act and other laws, and should take no longer than 10 minutes to complete. Complete the survey here. If you experience technical…

Start Date / Time: 2021-05-25  9 a.m. ET (Eastern Time)  We are pleased to announce that as of May 25, 2021, our name will be changing from ARL Support, to CARM Finance Support (CFS).  The name change comes as part of the CARM initiative! Our services remain the same, this is only a name change.  Effective May 25, 2021, all requests must be submitted through the new CARM Finance Support Web Form. Due to the implementation of a new case management tool, all requests sent by email after this date will be returned and the web form standard must be followed.    Please note the…

CBSA’s CARM team is pleased to announce that the CARM Client Portal will launch on May 25, 2021! Support resources are available now on our CARM Google Drive. Our Onboarding Guides are an overview document on how to get set up on the portal and includes information on the importance of delegation of authority, support resources, and a checklist of important activities to do leading up to, during, and after the launch of the new portal. A Release 1 Playbook provides detailed information on Delegation of Authority, Billing, Payments, Rulings, and more details on the CARM Client Portal.

The CBSA’s Assessment and Revenue Management (CARM) team is hosting a series of CARM Release 1 focused webinars. These will cover topics to prepare you for the CARM Client Portal launch: Portal account creation Delegation of authority Additional resources Webinars are tailored to the audience, one for Importers and another for Customs Brokers and Trade Consultants. Registration is required for these webinars. Please register using the link that corresponds to your preferred date/time, language, and audience type. Audience  Language  Date / Time  Registration Link  Importers English Tuesday, May 11, 2021 1:00pm-2:30pm EST Register Importers French Tuesday, May 11, 2021 3:00pm-4:30pm EST…